Privacy policy

Uwayouwa operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Uwayouwa is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, transaction details, and payment confirmation details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including items you view, add to cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us, including information you include when contacting customer support.
  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, use the Services, communicate with us, or otherwise provide us with information.
  • Automatically through the Services, including via cookies and similar technologies.
  • From our service providers, including when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services — to process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and create a customized shopping experience.
  • Marketing and Advertising — to send promotional communications by email, text, or mail, and to show relevant advertisements based on your activity.
  • Security and Fraud Prevention — to authenticate accounts, provide secure payment processing, and detect or prevent fraudulent or malicious activity.
  • Communicating with You — to provide customer support and maintain our business relationship with you.
  • Legal Reasons — to comply with applicable law, respond to legal process, and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, fulfillment and shipping).
  • Business and marketing partners to provide advertising services. We use Shopify to support personalized advertising based on your activity across merchants. Depending on where you reside, you may have a right to opt out of this — contact us at  info@uwayouwa.com to exercise this right.
  • Third parties when you direct or consent to such disclosure.
  • Our affiliates or corporate group.
  • Third parties in connection with a business transaction (e.g., merger), to comply with legal obligations, or to protect the Services and our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit will be transmitted to and shared with Shopify and third parties that may be located in other countries. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. You may exercise certain rights via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to websites operated by third parties. We are not responsible for the privacy or security practices of those sites. Review their policies before providing any information.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, contact us to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect. We recommend avoiding unsecure channels when sending us sensitive information. How long we retain your information depends on factors such as maintaining your account, providing Services, complying with legal obligations, and resolving disputes.

Your Rights and Choices

Depending on where you live, you may have rights including:

  • Right to Access/Know your personal information.
  • Right to Delete personal information we hold about you.
  • Right to Correct inaccurate information.
  • Right of Portability to receive or transfer your data.
  • Right to Opt Out of the sale/sharing of personal information or targeted advertising. Contact us at info@uwayouwa.comto exercise this right. If you visit our site with the Global Privacy Control signal enabled, we will treat this as an opt-out request for that browser/device where applicable. Learn more at globalprivacycontrol.org.
  • Managing Communication Preferences — unsubscribe from promotional emails at any time via the link in those emails. We may still send non-promotional emails about your account or orders.

You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising these rights, and we may need to verify your identity before processing requests, as permitted by law.

Complaints

If you have concerns about how we process your personal information, contact us below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless transferring to a country deemed to provide adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal/operational reasons. We will post the revised policy here and update the "Last updated" date.

Contact

Uwayouwa
21 Ffordd Gwyndy, Penrhosgarnedd, Bangor, LL57 2EX, United Kingdom
Phone: +44 300 065 3000
Email: info@uwayouwa.com